Frequently Asked Questions
Everything you need to know before placing an order.
How long does an order take to complete?
Most services are processed the same day, often within a few hours. Some services may take longer depending on the device and service type — you can always check your order status on your Dashboard, or message us through Contact Support for an update.
How do I add funds to my wallet?
Click "Add Funds" after logging in, enter the USD amount you want to add, and you'll see our bank details along with the exact PKR amount to transfer. After transferring, submit your bank Transaction Reference ID and we'll confirm it and credit your wallet, usually within a few hours.
What happens if my order fails or the service can't be completed?
If we're unable to complete a service for any reason (unsupported device, invalid IMEI, etc.), we'll mark the order as Cancelled and explain why in your order notes. Please reach out through Contact Support if you believe a refund to your wallet balance is appropriate.
Is my payment information safe?
We never ask for your card details, online banking password, or PIN. You always transfer money directly through your own banking app to our published account details, and only submit a transaction reference number to us — never your login credentials.
Can I get a refund on my wallet balance?
Unused wallet balance can be discussed with our support team through Contact Support on a case-by-case basis. Funds already deducted for a completed service are non-refundable once the service has been delivered.
Where do I find my phone's IMEI number?
Dial *#06# on your phone and the IMEI will appear on screen. You can also usually find it in Settings > General > About (iPhone) or Settings > About Phone (Android).